Shipping and delivery deadlines: ALOLÓ products are delivered worldwide through a courier service. Your order will be delivered within twelve (12) working days from the moment in which we have confirmed the order.
Orders will be delivered to the delivery address that you provided on the form, so it is important that you pay special attention when completing the delivery address data. We will not be held liable if the delivery address is incorrect or incomplete.
For security reasons, ALOLÓ will not send any order to post office boxes or military bases, nor will orders be accepted when it is impossible to identify the order recipient or their address.
Delivery costs: Delivery costs vary by destination. On the website will be indicated if there is additional charge for the shippping and will be clearly shown. These costs will be included in the summary at the end of the buying process.
Delivery problems: You must notify ALOLÓ if you have not received your order after more than ten (10) working days.
If it is impossible for us to make the delivery, the courier service will contact you again to arrange a new delivery date.
When you receive your order, you must verify that everything is as requested. If there is any discrepancy or problem with the order, contact ALOLÓ through the contact e-mail address and provide us with your personal details and the order number, indicating the discrepancy or problem. We will contact you as soon as possible to resolve the incident.
TRANSFER OF RISK AND OWNERSHIP
The user takes ownership of the ALOLÓ products when you receive the shipping confirmation and the product leaves from our warehouses. Liability for the ALOLÓ products is transferred to the user as soon as the order is delivered.
ALOLÓ complies with the regulations required by the payment methods we offer (Paypal, Secure Electronic Commerce). ALOLÓ accepts payments made via credit or debit card (Visa, Visa Electron, MasterCard and American Express). To ensure the confidentiality of transactions, these are made through SSL (Secure Socket Layer).
The payment details are transmitted directly through a secure gateway enabled by the bank. When you make the payment over a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. The issuing bank will authorize the operation.
ALOLÓ reserves the right to personal data and take appropriate measures in order that the goods are properly delivered.
ALOLÓ at any time will know the bank details of the CLIENT.
The prices on our website are shown in Euros for all countries.
In accordance with the applicable legislation, any purchase made on our website is subject to the Value Added Tax (VAT). Prices will include the applicable tax at any given time. Depending on the country of destination of the shipment, a fixed cost will be added to each order for packaging and shipping. Such an additional cost will be shown on the website.
The price of the products will be as stipulated on our website at all times, except in the case of obvious error. Although we make every effort to ensure that all prices listed on the pages are correct, errors may occur. If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible, giving you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be cancelled and any amounts paid will be reimbursed in full.
We are not obligated to provide you the product(s) at an incorrect lower price (even if we have sent you the Delivery Confirmation) if the error in the price is obvious and unmistakable and could reasonably be recognised by you as an incorrect price.
CUSTOMS AND IMPORT TAXES
Every country has their own import laws, you might be required to pay local duties and costumes taxes. Import taxes, customs and other related expenses for International orders, are not included in the final purchase price or shipping cost. ALOLÓ has no control over these tax policies that vary by country. Please contact to your local costums office. The costs generated by ruties and customs taxes, will be covered by the Costumer.
For security reasons, you cannot place orders in excess of 2.000€ nor containing over 10 items within 15 days. If you are interested in making purchases in excess of that amount or quantity, please contact our customer support service by e-mail: firstname.lastname@example.org